You have to apply as a Spa + Salon Business Looking to Become an Authorized Reseller and buy an Opening Order Pan that fits your business. Once you buy a plan,you’ll automatically receive exclusive, unmatched Partnership Spa Benefits and have access to our online store to shop wholesale for your business.
Bioelements will sell to these types of Salon + Spa businesses:
Spa + Salon Businesses can shop from the entire Bioelements catalog for their business operations and client service needs. This includes retail and pro-use-only products, pro and back bar sizes, mini sizes, sample foil packs, retail and treatment room tools, and more. A qualified Salon + Spa Business will be considered a Bioelements Authorized Reseller, which entitles you to automatically receive Partnership Spa Benefits.
Licensed Estheticians/ Cosmetologists can shop from our Bioelements catalog (with some exceptions) for their personal use. They will not receive exclusive Partnership Spa Benefits enjoyed by our Spa + Salon Businesses who got started with Bioelements by purchasing an Opening Order Plan.
Esthetic/Cosmetology Students can shop from our Bioelements catalog (with some exceptions) for their personal use. Student access will expire after 365 days. After graduating and receiving a professional license, they can return and re-apply under a new business type.
Bioelements Esthetic/Cosmetology Schools cannot shop on Bioelements.com/pros. They have access to the site’s FREE education, resources and more.
Other industry professionals (including store managers or sales reps of a Bioelements distributor) cannot shop on Bioelements.com/pros. They have access to the site’s FREE education, resources and more. This access is valid for 365 days in which they can return, re-apply and prove employment.
Proof of licensure is required to ensure only qualified and or/trained esthetics professionals can get access to and purchase our professional-use-only formulas.
If you have a Licensed Esthetician/Cosmetologist Account, you’ll receive a notification via email before the expiration date of the license you provided when you last applied for access. This email will alert you that you will need to re-apply with your new, updated license. We will also send an additional reminder email once the license officially expires.
If you currently have a student account, you’ll receive a notification via email before your graduation date. This email will alert you that your student access is going to expire, and that you will need to apply as a Licensed Esthetician/Cosmetologist. We will also send a follow up email once your student access officially expires.
If you want to partner with Bioelements as your premium professional line and receive exclusive, unmatched Partnership Spa Benefits then you have to purchase an Opening Order Plan to get started. We have plans ranging from just $389 to $3,600; we’re sure you’ll find one that fits your business model.
We partner well with day spas, salons with spa services, Sola Spa booth renters, estheticians who work independently, med spas and wellness centers.
When you apply, you will be asked to read and sign off on the Bioelements Authorized Reseller Agreement, which details your rights to use and sell our products in your brick and mortar salon or spa to customers. It includes the expectations that must be met in order to maintain the reputation of our network of select Authorized Resellers who are passionate about professional skin care, understand quality, appreciate education, and know how important it is to deliver an extraordinary customer experience.
See the Authorized Reseller Agreement here.
After your Opening Order Plan purchase, you will be granted full purchasing access to our entire catalog - which includes spa business items like sample foils, retail support tools, treatment room tools, forms and more - and enjoy all the benefits of a Bioelements Partnership Account.
Sure! If you create an account with us, you will be able to shop our full catalog for your business on bioelements.com/pros. You just need to create an account with Bioelements and provide us credentials for validation. Please allow up to 3 business days for us to verify your submitted information.
On the application page, select current Spa + Salon Business. Only one account holder can apply and gain access under your business name. This same account holder will become the buyer for your business and shop from our entire catalog of products at wholesale. Your licensed esthetic employees should apply separately under Licensed Esthetician/Cosmetologist.
We are committed to maintaining our brand's reputation and this extends to taking the steps necessary to minimize the diversion of our products. Bioelements.com/pros was created exclusively for our Spa + Salon Businesses and licensed industry professionals This means, we will verify your submitted information before granting you access. This may take up to 3 business days.
Yes. If you have an established account with Bioelements Direct and one of our Authorized Distributors, you can continue to purchase from both but will have two separate accounts. Note: These purchases will not be combined for our rewards program.
On the application page, select current Spa + Salon Business. Only one account holder can apply and gain access under your business name. This same account holder will become the buyer for your business and shop from our entire catalog of products at wholesale. Your licensed esthetic employees should apply separately under Licnsed Esthetician/Cosmetologist.
Orders are typically processed within 1-2 business days Monday through Friday (excluding holidays) from 8:00 am to 4:00 pm MST. Orders placed after 4:00 pm MST will be processed the very next business day. Orders placed on Saturday and Sunday will be processed by close of business Monday.
Majority of orders will ship within 1 business day.
A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:
To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email probioelements@bioelements.com. Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, and you still wish to cancel your order, you will be assessed a 25% restocking fee.
Overstock items being returned will be assessed a 25% restocking fee. Please call 1-800-433-6650 or email probioelements@bioelements.com for a Return Authorization Number (RA#). Please write this RA# clearly on the box that contains the merchandise you are returning. We will not accept any boxes that do not have an RA#. No product returns or exchanges will be accepted beyond three (3) months of the purchase date from the original invoice. All returns must be received in their original condition with the any safety seal or tamper-resistant wrap intact. Products needs to be packed properly and cannot be broken, leaking or crushed. Credit or exchange will not be given for damaged goods.
If a return causes the original order to no longer qualify for a promotional offer, adjustments will be made to reflect the updated order total. For example: If an item purchased as part of a buy 5, get 1 FREE promo is returned, the order no longer qualifies for the FREE item. The value of the previously FREE product will be deducted from the refund total.
| Order Total | FedEx Ground | FedEx 2Day | FedEx Standard Overnight |
| $0-$98.99 | $11.99 | $24.99 | $34.99 |
| $99+ | FREE | $29.99 | $39.99 |
Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.
Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.
Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.
All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.
Typically, packages shipped via Ground should be delivered to you within 3-5 business after the ship date.
Bioelements will replace (not refund) orders that have been lost, stolen, or damaged.
If your package is damaged or stolen fill out our Contact Us form with your contact and order information within 10 days after stated delivery date. Stolen packages of $250 or more value will require a police report.
If your package is lost fill out our Contact Us form with your contact and order information within 10 days after the last checkpoint listed by shipper.
For other issues, or if an incorrect product was received, please complete our form Contact Us or call Bioelements Customer Service within 10 days of purchase at 800.433.6650 (Monday - Friday, 7:30am to 4:00pm MST).
A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:
To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email probioelements@bioelements.com.
Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 30 days from the ship date (less shipping charges).
Not satisfied with your product? No problem, all products purchased through bioelements.com/pros may be returned within 30 days from the date of purchase, for any reason.
To return your product, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email probioelements@bioelements.com for a Return Authorization Number (RA#). Please write this RA# clearly on the box that contains the merchandise you are returning. We will not accept any boxes that do not have an RA#. Bioelements Returns & Exchanges 3650 E. Boulder Street, Colorado Springs, CO 80909
Your package must be postmarked within 30 days of purchase to be eligible for a refund or exchange. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery - and remember to pack carefully as most carriers will reject a package that is leaking.
If a return causes the original order to no longer qualify for a promotional offer, adjustments will be made to reflect the updated order total. For example: If an item purchased as part of a buy 5, get 1 FREE promo is returned, the order no longer qualifies for the FREE item. The value of the previously FREE product will be deducted from the refund total.
If you purchased Bioelements products at a store, spa or salon, or online reseller; please contact them directly to inquire about their return policy.
| Order Total | FedEx Ground | FedEx 2Day | FedEx Standard Overnight |
| $0-$98.99 | $11.99 | $24.99 | $34.99 |
| $99+ | FREE | $29.99 | $39.99 |
Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.
Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.
Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.
All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.
Typically, packages shipped via Ground should be delivered to you within 3-5 business after the ship date.
Bioelements will replace (not refund) orders that have been lost, stolen, or damaged.
If your package is damaged or stolen fill out our Contact Us form with your contact and order information within 10 days after stated delivery date. Stolen packages of $250 or more value will require a police report.
If your package is lost fill out our Contact Us form with your contact and order information within 10 days after the last checkpoint listed by shipper.
For other issues, or if an incorrect product was received, please complete our form Contact Us or call Bioelements Customer Service within 10 days of purchase at 800.433.6650 (Monday - Friday, 7:30am to 4:00pm MST).
We accept Visa, MasterCard, American Express and Discover. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We do not accept Terms or COD.
Bioelements does not keep your credit card or payment information on file. Your payment information is encrypted and securely stored in Shopify PCI compliant servers.
When a product is out of stock, you will not be able to add it to your cart. The product page will include a notification in red with an estimated in-stock date, along with a field to enter your email to be notified as soon as it become available for purchase.
We have moved to a full ecommerce ordering solution to better serve you. We know you'll enjoy shopping on bioelements.com/pros from your mobile device, laptop, ipad - any device you want. Order 24/7 — place your orders on your time, not ours!
But if you must call in your order, contact us on 800.433.6650.
If you forgot your password, please click 'forgot my password' on the login page.
Enter your promo code in the text box marked ‘Promo Code’ in the Shopping Bag, then choose ‘Apply’. If approved, the discount will be applied to your total. Offer codes are case sensitive and should be entered exactly as they appear and only one offer code may be used per order.
Promo codes must be used at the time the order is placed and cannot be given or used retroactively.
Unless otherwise specified, all codes are one time use per person and Bioelements reserves the right to cancel and refund orders where usage violates this policy.
To see if a product contains a specific ingredient, visit a product’s page on Bioelements.com/pros, where its full ingredient list appears. In addition, you can type an ingredient name into the site search bar on the top-right corner of this site, to view products that contain it.
You can also visit our comprehensive Ingredient Glossary to learn more about individual ingredient benefits and the formulas in which they are formulated.
While specific products can vary, in general, unopened products have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year. OTC products (like SPF) will have a specific expiration date on them and you can also call our call center (800-433-6650) and check the specific batch number of any product.
We recommend avoiding the use of formulas with retinol during pregnancy or breastfeeding. This includes Sleepwear, Oil Control Sleepwear and Age Activist Clinical Youth Serum.
For a retinol-free option, we suggest Time Sensitive. It contains backuchiol, a natural retinol alternative without potential irritation. It has a different molecular structure than retinol but a comparable effect on the skin.
Clients who are pregnant/breastfeeding should consult with a healthcare provider before using products containing resorcinol (an ingredient in the pro-use-only Stage Fight power mask – featured in the Bioelements Acne + Pore Clearing Treatment); use in moderation, only when necessary, and with a cautious approach.
All other Bioelements at-home products are safe for those who are pregnant or breastfeeding. However, as every pregnancy is different, it‘s always best to consult with your physician. Sometimes your skin can become more sensitive, more dehydrated and even experience breakouts during pregnancy, so we recommend that you treat your skin gently.
No. Our choice to not test on animals is so important, we state it on all our retail product packaging. Because of this clear confirmation, we have opted to not pay for inclusion on any of the myriad 3rd party cruelty-free labels in the marketplace at this time.
There are all the ways we test our formula
Dermatologist, ophthalmologist, and clinical tests for safety + efficacy
We follow strict formula quality control via stability and clinical testing to ensure effectiveness and optimum performance. Tests include RIPT, microbial challenge, pH testing, viscosity, plus visual, odor and tactile integrity. We also conduct dermatologist and ophthalmologist testing on all formulas. In addition, we rely on independent clinical in-vitro (within a controlled environment/lab), and in-vivo (human) ingredient testing. Example: the peptides blend in Age Activist Clinical Youth Serum is clinically shown to visibly and significantly reduce wrinkle appearance after 5 minutes – in-vivo testing.
Consumer perception studies
Bioelements runs consumer perception testing on specific formulas to validate and quantify a benefit (example: “98% say age spots appear less visible after 2 weeks”). These strict perception studies are run by 3rd party outside experts in beauty product testing, wherein chosen participants are given the product(s) and follow a strict at-home agenda. Participants will then complete surveys to detail what they see/experience.
Real-world efficacy testing by top estheticians
Our own team of working Bioelements estheticians across the country test formulas on themselves in their own professional environments during the R+D stage of a product, and offer invaluabl feedback on performance.
All of our at-home/retail formulas are vegan.
PRO-USE-ONLY PRODUCTS THAT ARE NOT VEGAN:
Glycolic Detox Charcoal Peel Levels 2 & 3 (pollen)
The vast majority of our formulas are gluten-free. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify gluten where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.
PRODUCTS THAT ARE NOT GLUTEN-FREE:
Measured Micrograins +
Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes.We make the effort to call out the most common allergens on the product web page, but if you are looking for a specific allergy, we advise that you read the ingredient listing in full or check with your allergist or physician.
Yes! All of our formulas are free of problematic benzoyl peroxide.
We create products for all skin types and skin concerns – which can vary greatly in every age group. Many tweens and teens have had success starting a daily, clinical skin care routine with Bioelements cleansers, toners and moisturizers, to navigate common skin concerns in adolescence like excess oil and breakouts. We recommend that a guardian checks our website to review the full ingredients, product benefits and usage directions for any product their child may want to use.
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